｜Notes for System Orders

• Within one hour of placing an order, payment must be completed. The system will automatically cancel orders that exceed the payment deadline.
• The system does not provide the option to modify orders. If you need to change the number of people, please request a refund and place a new order.
• Products cannot be refunded after they have been redeemed.
• If you have an unused product and wish to request a refund, please go to [Member Center]->[Paid]->[I want a refund] to apply for a refund. Refund requests will not be accepted after the deadline.
• If you have any issues with the system or your order, please contact customer service at 03-5910052 during customer service hours: Monday to Friday, 9:00-12:00, 13:00-17:00.

｜Sun Moon Lake Ropeway 

• Operating hours may be extended to cater to large scale events (e.g. Sakura Festival), or adjusted due to weather conditions, power failure, system maintenance, etc. Changes in operating hours shall be subject to the announcement posted at the station or on the official website.
• The first Wednesday of every month is the maintenance day for the cable car, and it will be temporarily closed to the public. If additional closures are required for annual maintenance, they will be announced accordingly. [Click here to view]
• If there are any changes to the operating hours, please refer to the onsite notices or the announcements on the【Sun Moon Lake Cable Car Official Website】.

｜Redemption

• No returns or refunds will be accepted for any redeemed products or gifts in the package.
• Please be sure to check the business hours of the redemption location. If you are unable to redeem during the specified hours, please redeem during other normal business hours within the valid period.
• The tickets and vouchers must be used on the day of redemption.
• This ticket is limited to one person per ticket. Each electronic ticket can only be used once, and after verification and redemption, it cannot be reused.
• In case of force majeure (including but not limited to typhoons, earthquakes, heavy rain, etc.), the organizer may postpone or cancel the event for safety reasons. Announcements and notifications will be made in advance. The organizer reserves the right to modify, terminate, or change event details if necessary.

｜Sun Moon Lake Ropeway 

• Each Sun Moon Lake Cable Car electronic ticket is for one person and valid for one round trip on the same day only.
• Since this ticket is only for the Ropeway ride, it does not include admission to the Formosan Aboriginal Culture Village.
• Passengers are only allowed to board at the Ita Thao Sun Moon Lake main station and cannot enter from the Formosan Aboriginal Culture Village station.
• This ticket is a full-price ticket. If you need other ticket types, please purchase them on-site. [Ticket Price List] 
• Seasonal thunderstorms are common in the Sun Moon Lake area. To ensure visitor safety, the facility will be temporarily closed if there is a risk of lightning. It is recommended to check the [Sun Moon Lake Ropeway official website] or call in advance to confirm if the service is operating before your visit.
• Bicycles, unpackaged pets, or other large, sharp, hazardous objects are not allowed on the cable car (except for guide dogs).
• Smoking, eating, drinking, chewing gum, and betel nut are prohibited inside the cable car cabins.

｜NT$50 Voucher for Crystal Restaurant/Denglu Street - Important Notes

• This voucher must be used on the day of redemption.
• The voucher can be used for purchases at Crystal Restaurant and Denglu Street stores as a cash equivalent. However, it cannot be redeemed for cash or used for change.
• The voucher must be exchanged for a paper ticket before use.
• No additional invoices or receipts will be issued for the amount used from the voucher.
• Each voucher can be used to deduct NT$50 from the total amount of a single purchase. There is no limit on the number of vouchers that can be used at each store.
• The organizer reserves the right to modify, terminate, or change the details of the event. Please check the official website of participating stores before your visit.